FAQs
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All of our signs come with small pre-drilled holes in the top of the acrylic backing to make hanging the sign easy. Depending on what you are hanging the sign on we recommend the following:
– Fishing line if hanging from an stand. Just make sure you tie in multiple knots. This option works great for photos.
– Small nails if hanging on a wall. This is the easiest & more permanent way.
– Command strips if it is a flat & smooth surface.
– Zip ties if the sign is being attached to a grid backdrop.
Reach out if you would like a specifc recommendation on how to hang your sign. We would love to help!
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LED neon is a safe, energy efficient & durable alternative to traditional glass neon. Made PVC & acrylic, cased in flex rubber tubing & powered by LED lights.
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Yes! All of our indoor signs come with a 12-month manufacturer warranty covering faulty electrical components. However, the use of your LED neon sign outdoors will void this warranty. This does not include broken acrylic backing.
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Our signs are for indoor use over an extended period of time. But, if you choose, you can use your custom sign outdoors as long as they do not get wet.
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Once your order is shipped, you will receive a text notification from DHL with a tracking number.
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The current turnaround time for a standard order is 2-3 weeks.
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Tailgate only accepts exchanges for faulty products. Although unlikely, if your sign arrives faulty please email customer service at hello@tailgateneon.com within 24 hours of the sign delivery with photos of the damage and proof of purchase. We will work with you to get a new sign.
Read the full return policy here.
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All signs come with dimmer, remote, power adapter and 6.5 ft extended transparent cable.